Refund Policy
Thank you for shopping with Mairuerivl.
We want your purchase to reach you in the condition you expect. If something is wrong with an item you receive, please contact our customer care team before returning the product or taking any other action.
For assistance, email:
To help us locate your purchase quickly, please include your order number and the email address used when placing the order.
Final Sale Terms
Except where applicable law provides otherwise, products purchased from Mairuerivl are considered final sale.
We normally do not approve returns, refunds, or exchanges when the request is based solely on circumstances such as:
- Changing your mind after purchase
- Personal preference
- Selecting the wrong option or variation
- Deciding that the item is no longer needed
However, we understand that genuine order problems may occasionally occur.
We will review claims involving items that are:
- Damaged when delivered
- Defective
- Affected by a confirmed product-quality problem
- Different from the product ordered
Requests that meet the requirements below may qualify for a replacement, partial refund, or full refund.
Damaged, Defective, or Incorrect Orders
We take reasonable steps to ensure that orders are prepared correctly and that products are shipped in suitable condition.
If your item arrives damaged, appears defective, has a verified quality issue, or is not the product you ordered, please notify us as soon as possible.
Eligible problems must be reported within:
7 days of the recorded delivery date
Send your request to:
Your message should contain:
- Your order number
- The email address connected to the purchase
- A clear explanation of the issue
- Photographs and/or video clearly showing the damage, defect, quality concern, or incorrect item
Providing sufficient supporting evidence allows our team to evaluate your request more efficiently.
After reviewing your claim, Mairuerivl will determine the appropriate solution based on the specific circumstances.
An approved claim may result in:
- A replacement
- A partial refund
- A full refund
The final resolution will depend on the nature of the problem and the outcome of our review.
Refund Timeframes
If Mairuerivl approves a full or partial refund, the approved amount will be credited back to the original payment method used for your order.
Once the refund has been submitted, please allow approximately:
7–12 business days
for the funds to appear in your account.
The exact timeframe may vary depending on your:
- Bank
- Credit or debit card issuer
- Payment provider
- Financial institution
After Mairuerivl releases an approved refund, the remaining processing period is controlled by the relevant payment provider or financial institution.
Exchanges and Replacement Items
Mairuerivl does not offer standard exchanges for products based on preference, change of mind, or selection of an incorrect variation.
A replacement may be considered only when our support team confirms an eligible problem, including:
- Damage caused during shipping
- A defective product
- A verified quality issue
- Receipt of an incorrect item
Replacement decisions are made after our customer support team reviews the information and supporting evidence submitted with the claim.
Do Not Return Items Without Authorization
Please do not send any product back to Mairuerivl unless our customer service team has first reviewed your request and provided return authorization or instructions.
Sending a package to a return address without prior approval does not automatically make the purchase eligible for a refund, replacement, or other remedy.
Unauthorized returns may not be accepted or processed.
In such circumstances, we may be unable to issue:
- A refund
- A replacement
- An exchange
- Other compensation
Before mailing any product, contact:
and wait for return instructions from our team.
How to Request Support
If you believe your order qualifies for assistance under this policy, please submit your claim within the applicable 7-day reporting period.
Your request should include:
- Order number
- Email address used for the order
- Description of the problem
- Clear photographs and/or video
- Any additional details that may help us assess the situation
Once your information has been received, our customer care team will evaluate the request and contact you regarding the available next steps.
Authorized Return Address
Products must only be returned to the address below after receiving prior authorization and return instructions from Mairuerivl Customer Support.
Youngboo Hongkong Co., Limited
ROOM 1603, 16/F, TUNG NING BUILDING
NO.125-126 CONNAUGHT ROAD CENTRAL
SHEUNG WAN, HONG KONG
Please do not send products to this address without approval. An unauthorized shipment does not guarantee eligibility for a refund or replacement.
Contact Mairuerivl
For questions regarding damaged products, defects, incorrect orders, approved returns, refunds, or replacements, please contact us:
Brand:
Mairuerivl
Operating Company:
Youngboo Hongkong Co., Limited
Email:
support@mairuerivl.com
Phone:
+1 (562) 312-2993
Return Address:
ROOM 1603, 16/F, TUNG NING BUILDING
NO.125-126 CONNAUGHT ROAD CENTRAL
SHEUNG WAN, HONG KONG
When contacting us about an existing order, please include your order number and the email address used at checkout so we can locate your purchase and assist you more efficiently.