Shipping Policy
Thank you for purchasing from Mairuerivl.
We understand that customers want clear information about when an order will be prepared, shipped, and delivered. This Shipping Policy explains our fulfillment schedule, estimated transit times, tracking procedures, delivery responsibilities, and how certain shipping-related situations are handled.
Processing Your Order
Once your payment and order have been successfully received, our fulfillment process begins.
Orders are normally prepared for dispatch within up to 3 business days. During this period, we may verify order details, prepare and package the merchandise, and arrange collection by the appropriate shipping provider.
Orders submitted on Saturdays, Sundays, or non-business days will generally begin processing on the following Monday or next available business day.
Please remember that the processing period is separate from the estimated transportation time shown below.
Estimated Transit Time & Shipping Fee
Mairuerivl provides international delivery to eligible destinations.
After fulfillment has been completed and the parcel has been dispatched, standard shipping normally requires approximately:
10–20 business days
Our standard delivery fee is generally:
USD $5.99 per order
Any applicable shipping fee will be shown during checkout before payment is completed.
Delivery periods are estimates only. Actual transit times can vary depending on destination, carrier performance, customs procedures, and other circumstances.
Possible Shipping Delays
Although we work with logistics partners to deliver orders as efficiently as reasonably possible, transportation delays may occasionally occur.
Factors that may affect a shipment include, but are not limited to:
- Customs clearance or inspections
- Disruptions within a carrier's delivery network
- Severe or unusual weather conditions
- Increased parcel volume during holidays
- Interruptions affecting local postal or courier services
- International transportation delays
When these events occur, an order may take longer to arrive than the standard delivery estimate.
Tracking Your Package
After your parcel has been transferred to the shipping carrier, Mairuerivl will generally send a shipping confirmation email to the address provided with your order.
This notification will normally include a tracking number.
You may use the tracking number with the relevant carrier or a compatible tracking platform, including 17TRACK, to review available shipment information.
New tracking numbers may not display movement immediately. Please allow several days for carrier systems to register and display the latest parcel information.
Split Shipments
An order containing multiple products does not always travel in a single parcel.
In certain situations, we may divide an order into two or more shipments when:
- Products are held at separate fulfillment locations
- Different items are ready to ship at different times
- Separate dispatch provides a more efficient fulfillment option
If your order is divided, this may mean:
- Items arrive on different days
- You receive multiple packages
- Separate tracking numbers are issued
Receiving one package before the others does not automatically indicate that part of your order is missing.
Changes to an Existing Order
If you notice an error in your order or need to request a modification, please contact us as soon as possible.
Whenever possible, requests involving the following details should be submitted within 12 hours after the order is placed:
- Delivery address
- Recipient information
- Product size
- Product color
- Order quantity
Please email:
and provide:
- Your order number
- The email address used during checkout
- A detailed explanation of the requested change
We will make reasonable efforts to update an eligible order before fulfillment advances.
However, an order-change request is not guaranteed. If processing, packaging, or shipment has already started, we may no longer be able to edit the requested information.
Unsuccessful or Missed Deliveries
If a courier cannot successfully deliver your package, the carrier may attempt another delivery, leave instructions, or move the parcel to a local collection location, post office, or delivery facility.
If tracking indicates that a delivery attempt was unsuccessful, please review the carrier's tracking information and contact the local delivery provider when necessary.
Customers are responsible for:
- Providing complete and accurate delivery information
- Monitoring available tracking updates
- Collecting packages from a designated pickup location when required
Mairuerivl cannot be held responsible for a parcel that is returned, lost, or otherwise undeliverable because the customer supplied an incorrect address or failed to collect the shipment within the carrier's required collection period.
If Your Shipment Is Delayed
If your package has not arrived within the expected period, please review its most recent tracking activity first.
Tracking Updated Within the Last 7 Days
If the carrier has recorded movement during the previous 7 days, the package is generally still progressing through the transportation network.
Please allow additional time for delivery.
No Tracking Movement for More Than 7 Days
If the shipment has shown no tracking activity for over 7 days, contact our customer support team at:
Please provide:
- Your order number
- The email address connected to the order
Our team will review the available shipping information and advise you regarding the next appropriate step.
Parcels Confirmed Lost in Transit
If the shipping provider officially confirms that an eligible shipment was lost while in transit before successful delivery, Mairuerivl will arrange a replacement shipment at no additional charge, subject to our review of the case.
This provision applies only when the carrier confirms that the parcel was lost before completion of delivery.
Orders Showing “Delivered”
When carrier tracking records a shipment as Delivered, the transportation portion of the order is considered completed.
If the carrier reports successful delivery but you are unable to locate the parcel, we recommend that you first check:
- Around the delivery location or property
- With family members or other household occupants
- With nearby neighbors
- With reception, concierge, or building management
- Directly with the local courier
Our lost-in-transit replacement coverage does not apply to packages that are misplaced, stolen, or otherwise lost after the carrier has confirmed successful delivery.
International Shipping Availability
Mairuerivl serves customers across many supported countries and regions.
If we discover that we cannot deliver an order to the destination provided, we will make reasonable efforts to contact the customer.
Depending on product inventory and destination, orders may be shipped from fulfillment facilities located in regions such as:
- United States
- Canada
- Australia
- European Union
Certain items may also be dispatched directly by approved production or fulfillment partners.
Working with multiple fulfillment locations helps us manage availability, logistics efficiency, and product pricing.
Customs Fees, Duties & Taxes
International shipments may be assessed additional fees by the destination country or local authorities.
These may include:
- Import duties
- Customs charges
- Local taxes
- Brokerage fees
- Other government-imposed import costs
Unless specifically stated otherwise during checkout, such charges are not included in the product price or our standard shipping fee.
Any applicable import duties, customs fees, taxes, or similar destination charges are the responsibility of the customer.
Mairuerivl does not determine these charges and cannot guarantee or estimate the amount that local authorities may impose.
Accuracy of Your Delivery Address
Before submitting an order, customers should carefully review all shipping details.
Please make sure the information provided is complete and accurate, including:
- Recipient's full name
- Street address
- Apartment, suite, or unit number where applicable
- City
- State, province, or region where applicable
- Postal or ZIP code
- Country
- Telephone number where required
Mairuerivl is not responsible for unsuccessful delivery, returned shipments, or package loss resulting from incorrect, incomplete, or outdated delivery information supplied by the customer.
Delivery Time Disclaimer
All shipping and transit periods presented by Mairuerivl are estimates and should not be interpreted as guaranteed arrival dates.
Delivery may be affected by events outside our reasonable control, including customs clearance, courier disruptions, severe weather, transportation interruptions, local delivery conditions, or similar circumstances.
Once carrier records confirm that a parcel has been successfully delivered to the destination supplied with the order, Mairuerivl's responsibility for transportation of that shipment is considered fulfilled.
Contact Mairuerivl
If you have questions regarding an order, tracking information, shipment delays, or delivery-related concerns, please contact our customer support team.
Brand:
Mairuerivl
Email:
support@mairuerivl.com
Phone:
+1 (562) 312-2993
When contacting us about an existing purchase, please provide your order number and the email address used during checkout so our team can locate your order more efficiently.